Privacy Policy

1. Information We Collect

Personal Information

We may collect the following types of personal information from you:

• Contact Information: Name, email address, phone number, mailing address
• Professional Information: Job title, company name, industry, professional interests
• Account Information: Username, password, and other account credentials
• Communication Records: Records of correspondence, inquiries, and support requests
• Payment Information: Billing address and payment method details (processed securely through third-party payment processors)

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, click-through rates, referral sources
• Location Data: General location information based on IP address
• Cookie Data: Information collected through cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for the following purposes:

Service Provision

• Provide, maintain, and improve our training services and programs
• Process registrations and manage your account
• Deliver customized training content and materials
• Facilitate communication between instructors and participants

Communication

• Send you newsletters, updates, and promotional materials (with your consent)
• Respond to your inquiries and provide customer support
• Send important notices about our services, policy changes, or account updates
• Conduct surveys and collect feedback to improve our services

Business Operations

• Process payments and manage billing
• Analyze website usage and user behavior to improve our services
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our terms of service

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or providing services to you, including:

• Payment processors and financial institutions
• Email marketing and communication platforms
• Website hosting and cloud storage providers
• Analytics and performance monitoring services
• Customer support and help desk platforms

Legal Requirements

We may disclose your information when required by law or in response to:

• Legal process, such as court orders or subpoenas
• Government or regulatory investigations
• Requests from law enforcement agencies
• Protection of our rights, property, or safety, or that of others

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such change in ownership or control of your personal information.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and vulnerability testing
• Access controls and user authentication systems
• Employee training on data protection and privacy practices
• Secure hosting environments and network firewalls

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our site.

Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly and cannot be disabled
• Analytics Cookies: Help us understand how visitors interact with our website
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness
• Preference Cookies: Remember your settings and preferences for a better user experience

You can manage your cookie preferences through our cookie management system or by adjusting your browser settings. Note that disabling certain cookies may affect website functionality.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Canadian Privacy Rights

Under Canadian privacy legislation, including PIPEDA, you have the right to:

• Know what personal information we collect and how it's used
• Access your personal information and request corrections
• Withdraw consent for certain processing activities
• File complaints with privacy authorities

General Privacy Rights

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Request a copy of your data in a structured, machine-readable format
• Objection: Object to certain processing activities
• Restriction: Request restriction of processing under certain circumstances

To exercise these rights, please contact us using the information provided at the end of this policy.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations. Retention periods vary depending on the type of information and the purpose for which it was collected:

• Account Information: Retained for the duration of your account and up to 7 years after closure for legal compliance
• Training Records: Maintained for certification purposes and professional development tracking
• Communication Records: Retained for customer service and legal purposes as required
• Marketing Data: Retained until you withdraw consent or as required for legitimate business interests

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country. We ensure appropriate safeguards are in place to protect your information during international transfers.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending email notifications to registered users
• Displaying prominent notices on our website

Your continued use of our services after any changes become effective constitutes acceptance of the updated Privacy Policy.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

13. Regulatory Compliance

We are committed to complying with applicable privacy laws and regulations, including:

• Personal Information Protection and Electronic Documents Act (PIPEDA)
• Provincial privacy legislation where applicable
• General Data Protection Regulation (GDPR) for European users
• California Consumer Privacy Act (CCPA) for California residents

If you believe we have not complied with applicable privacy laws, you may file a complaint with the relevant privacy authority in your jurisdiction.